Who we are?
As a global leader, CARE is shaping the future of the humanitarian and development sector. Eash year, we deliver support and services to millions of people in over a hundred countries. We do this by focusing on our mission and living the values that drive our organization. A career at CARE is an opportunity to be part of a movement that brings communities together to solve complex problems and foster learning change throughout the world. We seek individuals who are passionate about humanitarian and development work, collaborate well with others, embrace learning and innovation, and deliver results.
CARE focuses on empowering particularly marginalized and vulnerable women in Cambodia, including urban women who are marginalized by occupation, rural women who are denied multiple rights, and women and girls from ethnic minorities. CARE focuses primarily on the northeast of the country, Phnom Penh, and surrounding areas.
What it’s like to work at CARE?
CARE is a mission-drive international humanitarian aid and development organization that offers an opportunity to work with people across the world. Not a day will go by that you won’t learn something profound, meet an expert, or write a sentence that can change a life. We are committed to an environment where everyone can succeed.
CARE values teamwork, critical thinking, interpersonal skills and enthusiasm. CARE is committed to providing a supportive and inclusive workplace, where team members are encouraged to learn, grow and share their views. CARE promotes equality and diversity in the workplace as well as within its projects. We are currently seeking a qualified Cambodian national to fill the role of Innovative Technology Education and Support Officer for Country Office.
Salary Range: Grad C, Step 1.
The Summary of Job Responsibilities are listed below:
1.IT Systems & Infrastructure
- Support the Program Support Manager (PSM) in managing CARE Cambodia’s IT infrastructure, including Office365, SharePoint, and other enterprise platforms.
- Administer and secure network and server systems, ensuring optimal performance and data protection.
- Plan and implement upgrades and replacements for IT equipment, including computers, servers, and accessories.
- Install, configure, and maintain hardware and software systems, printers, scanners, and other peripherals.
- Identify and securely dispose of obsolete hardware, ensuring proper data sanitization.
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ICT Operations & Support
- Provide timely technical support to staff for system, internet, and network issues, including Office365 and SharePoint troubleshooting.
- Assist in the development and implementation of ICT solutions that enhance operational efficiency and interdepartmental communication.
- Support the Media and Communications team in maintaining and improving CARE Cambodia’s website and digital platforms.
- Ensure the security and integrity of ICT systems, particularly those handling financial data and sensitive information.
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Maintain accurate records of IT assets and inventory, including documentation for equipment registration, transfer, donation, and disposal.
- Establish and manage a secure filing system for IT documentation and personnel files to prevent unauthorized access.
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Cybersecurity & Data Protection
- Strengthen internal controls to safeguard against fraud, data breaches, and misuse of electronic communications.
- Implement and monitor perimeter and internal security measures, including firewalls, antivirus software, and access controls.
- Support data recovery and backup strategies to ensure business continuity and data integrity.
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Training & Capacity Building
- Coordinate and deliver training sessions for staff on newly introduced systems and software, including Office365, SharePoint, and other ICT tools.
- Promote digital literacy and best practices in ICT usage across the organization.
- Delivered IT safety and security training, focusing on responsible use of social media platforms.
- Monitored and supported usage of the LL App to ensure effective engagement.
- Provided ongoing ICT coaching to key stakeholders at the We House Center, fostering continuous learning and capacity development.
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Collaboration & Asset Management
- Work closely with the Senior Admin/Procurement/HR Officer (SAPHO) to conduct physical inventory counts and manage assets in compliance with CARE USA and CARE Australia standards.
- Assist in the preparation of ICT-related reports and documentation for internal and external stakeholders.
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Other Responsibilities
- Actively participate in the Annual Performance Planning and Appraisal (APPA) process, including annual reviews, mid-year evaluations, and regular one-on-one meetings, ensuring alignment with work plans and performance objectives.
- Support emergency preparedness and response activities as required.
- Promote and maintain a safe and secure working environment, fostering a culture of safety and consistently adhering to CARE’s safety and security policies and procedures.
- Demonstrate a strong commitment to gender equality, women’s empowerment, and CARE’s core values, including respect for ethnic diversity and cultural sensitivity.
- Uphold CARE’s Safeguarding Policy and Code of Conduct, ensuring all staff, consultants, partners, and vendors are aware of and comply with safeguarding standards.
- Ensure that all procurement and selection processes for consultants, partners, and vendors integrate safeguarding principles.
- Comply with CARE Cambodia’s financial, human resources, and operational policies, promoting effective communication between operations and program teams.
- Maintain high standards of honesty, integrity, and ethical conduct in all professional interactions.
Experiences and Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum of 2 years of relevant professional experience, preferably with an International Non-Governmental Organization (INGO) or a private sector company.
- Proven experience in IT systems administration, user support, and ICT service delivery in a multi-office environment is highly desirable.